EAST LANSING STORAGE – STORE YOUR STUFF NOW

Smart Entry App FAQ

Smart Entry App FAQ

East Lansing Storage is in the business of providing convenient amenities to make your experience storing your belongings a good one. Our fully fenced-in facility is gated and entry is available through Bluetooth capabilities. Our storage units utilize keyless entry, and by using our Smart Entry App, you no longer have to keep up with locks and keys and you can rest easy knowing your unit is personalized to your mobile device. Here are the answers to some frequently asked questions we receive.

I don’t have a smartphone, how will I enter my storage unit?

For anyone who does not own a smartphone, we offer key fobs to use which don’t require an app or a smartphone. The key fob costs $35.00. For any lost or damaged key fobs, tenants will be charged $250.00 upon moving out to replace them.

Am I allowed multiple key fobs for others who may need access to my unit?

Yes, you may get multiple key fobs. Remember that these will cost $35.00 per fob and you will be charged $250.00 per key fob for any that are lost or damaged.

If I rent more than one unit, will I need more than one key fob?

No, as one key fob can be synced to multiple units.

I have a large single unit that has two doors. Will I receive digital access to both?

Yes. In your app, you will see “Unit #A” and “Unit #B.” Unit #A will be your north door and Unit #B will be your south door.

Can I use my app without Wi-Fi?

You will need Wi-Fi to download the app. Once the app is downloaded and Bluetooth is turned on, you will not need Wi-Fi or cellular data to access the building, gate, or your unit.

Why isn’t my unit appearing in my app? Or, why does my app say “Not In Range” while I’m at the facility?

This could be happening because the app is out of sync. First, try tapping the green refresh button on your home screen. If that doesn’t work, sign out of the app, sign back in, and refresh again. If that doesn’t work, have an East Lansing Storage employee start a help ticket with Nokē.

How can I let other people have access to my unit when I am not there?

Option 1: Once you download the app, and your units are visible, in the top right-hand corner, there is a link that says “Share Access.” Click on it and enter the phone number of the person you wish to share access with. You can share indefinitely or for a certain period of time.
Option 2: Share access with the manager and the manager can remote unlock from the front office for your guest.

Why is my unit flashing blue?

A flashing blue light means the battery is almost dead or dead. An employee will be there as soon as possible to replace it for you.